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Welcome to the Working Carers Gateway

This website has been created to help people who are juggling working AND caring roles.

Who is a working carer? - A working carer is a person who is in paid employment and who cares for a relative or friend who is ill, frail, has a disability or is ageing. They may work full-time, part-time, casually or have a business of their own

Recently become a working carer?

Then you have come to the right place. Visit our carer fact sheets to
find out your options when it comes to dealing with Centrelink, your workplace and the new role you have taken on.

Click Here to get started!




Read the Work 'n' Care Monthly Newsletter

The latest edition Work 'n' Care, Our monthly newsletter, is now available. Take some time and have a look as our goal is to present you with new information and effective projects to improve carers’ lives, so that what works, spreads.

Click here to read the latest edition of Work 'n' Care

Work 'n' Care Newsletter

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Employee Guide

Read our employee tips on how to speak with your employer and making your workplace carer friendly.

Employer Advice

Our Employer section has a range of information to help any size employer make the most of the carers at work.

Carers Toolkit

Find out how this toolkit can help you describe daily carer activities for job applications.

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 Anti-discrimination laws

NSW laws

The Anti-Discrimination (Carers’ Responsibilities) Act 2000 (NSW) protects working carers from discrimination. Discrimination includes unfair treatment, harassment, dismissal or threatened dismissal, by anyone in your workplace. It is also against the law to treat you unfairly because someone thinks you have caring responsibilities now, did have in the past or will have in the future, or because of actual caring responsibilities in the past or future.

Not everyone is covered by the law. It relates only to carers of immediate family, guardians, and those with parental responsibility for a child. The law covers caring for a parent, a child, a foster child, spouse, de facto partner, same-sex partner, grandchild, grandparent, sibling or other immediate family member in need of the person’s care and support.

However, working carers are encouraged to discuss their responsibilities to care for others who are not covered by the law. For example, if you are caring for an aunt, uncle, cousin, niece, nephew, friend and/or neighbour, employers are often willing to go that extra mile given the particular circumstances.

Under the Act, employers must reasonably accommodate the caring responsibilities of their employees, unless they can show that it would cause them unjustifiable hardship.

Some of the working conditions that employers can set up to support working carers include:

  • Allowing staff to leave work on time
  • Allowing staff to use a telephone to check on the person they support, make appointments, etc.
  • Setting up flexible work arrangements such as flexitime, part-time work, job sharing, flexible rostering and making time up later
  • Being flexible with the amount of paid or unpaid leave staff can take and when they can take it
  • Allowing working from home on a temporary or long-term basis
Concerns about discrimination on the grounds of carers’ responsibilities can be taken to the NSW Anti-Discrimination Board (ADB). The ADB recommends that flexible working conditions be available to all employees, not just carers, as most staff will have obligations, responsibilities or interests aside from work. Anti-discrimination laws apply to full-time, part-time and casual employees.
Commonwealth laws

Commonwealth anti-discrimination laws – the Sex Discrimination Act 1984 (Cth) and the Disability Discrimination Act 1992 (Cth) also protect carers. Concerns can be taken to the Human Rights and Equal Opportunity Commission (HREOC).

The Sex Discrimination Act 1984 (Cth) provides female employees with protection from discrimination on the grounds of their family responsibilities. Family responsibilities are defined in the Act as the responsibility to care for or support a dependent child or immediate family member, being a spouse, adult child, parent, grandparent, grandchild or sibling of the employee or of the spouse of the employee.

Concerns about sex discrimination can be taken to the Sex Discrimination Unit of the Human Rights and Equal Opportunity Commission (HREOC).

The Disability Discrimination Act 1992 (Cth) provides protection for everyone in Australia against discrimination based on disability. Disability discrimination happens when people with a disability are treated less fairly than people without a disability. Disability discrimination also occurs when people are treated less fairly because they are relatives, friends, carers, co-workers or associates of a person with a disability.

Concerns about disability discrimination can be taken to the Disability Discrimination Commission of the Australian Human Rights Commission

Privacy laws

The Privacy Act 1988 (Cth) and the Privacy and Personal Information Protection Act 1998 (NSW) enable you to keep private the name of the person you care for, their relationship to you and their illness or disability, and still talk to your employer about your caring responsibilities.

You or the person you care for may not wish it to be known that the care receiver has a mental illness, intellectual disability, HIV or hepatitis, or that the partner being cared for is a same-sex partner. Instead, you can provide a medical certificate to your employer that states, for example, “The patient has a condition which requires extensive care and support. This care and support is supplied by … [the employee]”.

Whether you tell your employer about the details of your caring responsibilities, or choose not to, employers must respect your privacy and not talk to other staff about your situation.

Depending on who you work for, you can take concerns about breaches of privacy to the Federal or NSW privacy commissioners.

What if I do experience discrimination or a breach of privacy?

If you do feel harassed or discriminated against, keep a log or diary of all incidents. Talk to the person or people first and try to resolve the issue. Your employer may have a policy in place to deal with workplace grievances that you can use. You can also get help from other sources such as trade unions.

If these methods don’t work, or aren’t appropriate, you can take your concerns to the appropriate body. There is a time limit between when incidents occurred and when you can make a complaint, so check these as soon as possible. You can get help with written complaints or applications from unions, community services, community legal centres and lawyers. This is particularly important if you have difficulties with written English. Many complaints are successfully resolved using mediation or conciliation. If this fails, you can go to the appropriate court or tribunal for a legal judgment.

For more information

For more information on the people covered by the various Acts and on making a complaint:


Carer Strategies

Carer Recognition

The NSW Carers (Recognition) Act 2010 (the Act) was introduced to provide recognition of carers and to establish a Carers Advisory Council.

NSW Carers Strategy

The NSW Carers Strategy recognises the valuable contribution that carers make to NSW. The Strategy focuses on five key areas.

National Carers Strategy

The National Carer Strategy contains a vision, an aim and six important priority areas for action. The strategy was developed with key stakeholders.




  • 2.7 million unpaid carers in Australia 
  • more than 770,000 carers are primary carers 
  • 300,000 carers are under the age of 24 
  • 150,000 carers are under the age of 18 
  • over 1.5 million carers are of working age (18-64) 
  • 31,600 Indigenous carers are over the age of 15 
  • 620,000 carers were born outside Australia 
  • 366,700 carers were born in non-English speaking countries 
  • 520,000 carers are over 65 years of age 

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