- home help
- personal care
- respite care
- home maintenance and modifications
- home nursing
- food services
- Community Options Programs (COPs) - co-ordination of services if the person you are caring for has complex care needs
- allied health services such as physiotherapy and podiatry
- social support through the Neighbour Aid program
Federal funding for aged care services is mainly used to provide permanent residential nursing and hostel care, as well as short-term respite and tailored package services for people who are ageing.
- Aged Care Assessment Teams (ACATs)
- Community Aged Care Packages (CACPs)
- Extended Aged Care At Home (EACH)
- Commonwealth Carer Respite Centres and services
- Hostel and nursing home care
Aged Care Assessment Teams (ACATs)
Aged Care Assessment Teams help older people and their carers work out what kind of care will best meet their needs when they are no longer able to manage at home without assistance. The team provide information on suitable care options and can help arrange access or referral to appropriate residential or community care.
The EACH program is a small, limited program, which enables frail older people to remain in their homes by providing care at the level currently provided in high care residential aged care facilities. To be eligible, the Aged Care Assessment Team must assess the person you are caring for.
CACPs are planned and coordinated packages of community care services to help older people with complex care needs to remain living in their own home. These are designed for each individual and are based upon his or her particular needs.
Commonwealth Carer Respite Centres and services
Hostel and nursing home care
Historically there have been two options in residential aged care accommodation – hostels and nursing homes. Residential care is available for older people who cannot live at home and who have been assessed by an Aged Care Assessment Team worker as needing such care.
- Hostels generally provide accommodation and personal assistance for those needing a low level of care
- Nursing homes generally care for people with a greater degree of frailty, often in need of continuous nursing care at a high level
To access both the HACC and aged care programs, contact your nearest Commonwealth Carelink Centre on telephone freecall 1800 052 222. Commonwealth Carelink Centres assist older people and their families, people with special care needs and carers with information about community, residential and other aged care services.
The HACC and aged care service systems are designed to ensure that the target groups receive support when they need it most. You will have to make and keep appointments, travel and talk to different workers to see if you are eligible for the services. This can be frustrating. However it is worth persevering to get your entitlements.
While you are going through the assessment process, tell the services about your needs as a working carer and try and negotiate for them to fit in with you. Be assertive about appointment times and places that suit you. Fill in forms carefully and ask for assistance if you need it. Keep copies of all forms so you have a record and you can use the information for other forms.
It is important to ask for referrals to other services if the people you are speaking with don’t offer what you want in the way you want it. If there are no services available in your area let people know you need a service. Some working carers have contacted their local newspaper or Member of Parliament and this has led to improvements for them.
The steps for assessing the eligibility of the care receiver for ongoing supports are:
An assessment is usually undertaken at the request of the care receiver, on the recommendation of a carer or concerned family member, or by request of the treating doctor.
The service co-ordinator or Aged Care Assessment Team worker usually conducts the assessment with the full involvement of the care receiver as well as family members or carers. The information given to an assessor will determine whether a person is eligible to receive a HACC or aged care service. Note that:
- A frail older person is eligible to receive support under either the HACC or aged care programs but not both
- A younger person with a disability will only be eligible for the HACC services. However they may be able to receive other DADHC services for people with disabilities.
2. Case Planning/Review and Coordination
Case management is the monitoring of a care receiver’s care plan after the service supports have been implemented. This process is usually undertaken by Community Options or Linkages project and refers to the assistance received by a person with complex care needs. The case manager co-ordinates the planning and delivery of services a client is receiving from more than one service provider.
For more information:
See our Fact Sheets on the Home and Community Care program, Respite and Complaints to Services.
See the Department of Health and Ageing website for details about:
Community Aged Care Packages (CACPs)
Extended Aged Care at Home (EACH) Program
Extended Aged Care at Home Dementia (EACH D) Program
If you would like to discuss the issues raised in this Fact Sheet you may like to try:
- checking out our Services Directory to find the local services that may be able to assist you as a working carer
- contacting Carers Australia on 1800 242 636 for information, support, referral and advice about your caring role and services that can assist you. If English is not your first language and you need assistance in talking with the Centre, contact the Translating and Interpreting Service on 131450.
- subscribing to our monthly newsletter, Work 'n' Care, for regular information and support regarding the issues facing working carers.
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